Delivery Policy

Getting our product into the hands of people who need it is very important to us, however please note that at this time we only ship directly within Australia. Due to our License Agreement we are unable to deliever to any other country.

We know that once you have placed your order you want to receive it as soon as possible so we do our utmost to dispatch all orders within 72 hours of next business day. 

After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number and order details.

We use Australia Post to deliver all of our orders due to their experience and coverage of all Australian addresses.

You can track parcels in the following way:

Contact Australia Post Customer Care Centre at 13 11 18.
We can ship to valid PO Box and military addresses.
Still can't find your order? Please contact our orders department at info@hfpa.com.au

IMPORTANT: Please include your order number on ALL correspondence to ensure prompt service.

Online Orders Amandment Policy

Any amendment to an existing order will be done as effectively as possible but may result in the order being rescheduled for dispatch.

Online Orders Returns Policy

At Health Focus Products Australia we take product quality very seriously. It is important to us to hear whether you like or dislike about our products or any thoughts you may have on how we can improve the OnlyPapaya range. You will find a feedback survey enclosed in your order for this purpose.

Any problems with items you receive must be reported to us within 7 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.

If there is any defect in the product on receipt then it may be returned to us for a refund at that time.

Please contact our orders department at info@hfpa.com.au before returning anything so we can inform you as to where to send the product and how to arrange the refund.

Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order.